Privacy Policy

Pridex Digital ("we", "our", "us") respects your privacy and is committed to protecting the personal information of visitors, customers, and partners who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services as a Zoho Authorized Value Added Reseller (VAR).

By using our website, you consent to the practices described in this Privacy Policy.

1. About Pridex Digital

Pridex Digital provides consultation, implementation, migration, and support services for Zoho products, including Zoho Mail, Zoho Workplace, and Zoho WorkDrive, to businesses across Mumbai, Navi Mumbai, Thane, and Pune.

We operate as an independent Zoho Authorized Partner and are not directly affiliated with Zoho Corporation.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name
• Company name
• Email address
• Phone number
• City/location
• Any information you voluntarily submit through contact forms, inquiry forms, or email communication

b) Technical & Usage Information

• IP address
• Browser type and version
• Device information
• Pages visited on our website
• Date and time of visit

This information is collected through cookies, analytics tools, and server logs to improve website performance and user experience.

3. How We Use Your Information

We use the collected information to:

• Respond to inquiries and requests
• Provide Zoho-related consultation, pricing, and support
• Contact you regarding services you requested
• Improve our website, services, and marketing efforts
• Comply with legal or regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

4. Zoho Services & Third-Party Tools

As a Zoho Value Added Reseller, we may use Zoho applications (such as Zoho CRM, Zoho Mail, Zoho Desk, or Zoho Forms) to:

• Manage customer inquiries
• Communicate with clients
• Provide support and services

Your data processed through Zoho applications is governed by Zoho Corporation’s Privacy Policy in addition to this policy.

🔗 Zoho Privacy Policy

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Understand user behavior
• Analyze website traffic
• Improve website functionality

You can choose to disable cookies through your browser settings. However, doing so may affect certain features of the website.

6. Data Sharing & Disclosure

We may share your information only in the following circumstances:

• With service providers assisting us in operating our website or business
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Pridex Digital or others

We ensure that any third-party service providers follow appropriate data protection practices.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting obligations

When data is no longer required, it is securely deleted or anonymized.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Request correction or updates
• Request deletion of your data
• Withdraw consent for communication

To exercise these rights, please contact us using the details below.

10. External Links

Our website may contain links to third-party websites, including Zoho Corporation’s website. We are not responsible for the privacy practices or content of such external sites.

We encourage users to review the privacy policies of third-party websites they visit.

11. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically.

13. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Pridex Digital
📞 Phone: 8169992609
📧 Email: santosh@pdmpl.com